We accept secure payments via Visa and Mastercard through WayForPay payment system.

All transactions are encrypted and processed by a certified payment provider.

We do not store or have access to your card details. 

International Delivery

We offer worldwide shipping from Ukraine via Nova Poshta International and Ukrposhta Delivery.

Production time is 2–14 business days depending on the item.

Delivery time is 2–4 weeks depending on the destination country.

All orders include a tracking number, which will be provided after shipment.

Please note that customs duties or import taxes may apply depending on your country’s regulations. These fees are not included in the product price and are paid by the customer upon delivery.

Shipping costs are covered by our store (free worldwide shipping).

According to the Law of Ukraine "On Consumer Rights Protection", customers have the right to exchange non-personalized goods within 14 days after receiving their order.

Items can be exchanged if they are unused, in original condition, with all tags, packaging, and proof of purchase.

Please note that custom-made or made-to-order items may not be eligible for return or exchange.

To request a return or exchange, please contact us at kiktevaurbanfantasy@gmail.com. We will provide further instructions after reviewing your request.

Shipping costs for returns or exchanges are covered by the customer unless the item is defective or incorrect.

Refunds are available only in cases where the item is defective or does not match the order. 

We respect your privacy and are committed to protecting your personal data.

We collect and use personal information (such as name, email, and address) solely for order processing, delivery, and customer support.

We do not sell, rent, or share your personal data with third parties, except when necessary to fulfill your order (for example, shipping carriers and payment providers).

We take appropriate technical and organizational measures to protect your data from unauthorized access or misuse.

If you have any questions regarding your personal data, please contact us at: kiktevaurbanfantasy@gmail.com. 

These Terms of Use govern your access to and use of the Kikteva website. By accessing or using this website, you agree to be bound by these terms. If you do not agree, please do not use the website.

1. Use of the Website

You agree to use this website only for lawful purposes. You must not use the website in any way that could harm, disrupt, or interfere with its operation or the experience of other users.

2. Account and Information

If you create an account or provide personal information, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Products, Orders, and Availability

All products and services are subject to availability. We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud, misuse, or pricing errors. If an order is canceled after payment, a refund will be issued where applicable.

4. Pricing and Information Accuracy

We aim to ensure that all product descriptions, images, and prices are accurate. However, errors may occur. We reserve the right to correct errors and update information at any time without prior notice.

5. Payments

All payments must be completed at the time of purchase. We use secure third-party payment processors. We do not store full payment card details on our servers.

6. Shipping and Delivery

Delivery times are estimates only and may vary depending on location, carrier, and customs procedures. We are not responsible for delays outside of our reasonable control.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and design, is owned by or licensed to Kikteva and is protected by applicable intellectual property laws. You may not copy, reproduce, or use any content without prior written consent.

8. Third-Party Services

We may use third-party services for payment processing, shipping, analytics, or other functions. We are not responsible for the actions, policies, or performance of third-party providers.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased through it.

10. Changes to Terms

We reserve the right to modify or update these Terms of Use at any time. Continued use of the website after changes are published constitutes acceptance of the updated terms.

11. Contact

If you have any questions about these Terms of Use, you can contact us at:
kiktevaurbanfantasy@gmail.com

Sole Proprietor (FOP) Olena Herasimova

Registered in Ukraine

Kharkiv, Ukraine

Tax ID: 3222213684

Email: kiktevaurbanfantasy@gmail.com 

Telegram / Viber / WhatsApp: +380972514810 

Instagram:  @kikteva_urban_fantasy

Telegram:  @KiktevaUrbanFantasy

Working hours: Monday-Friday, 10:00-18:00 (Kyiv time)

We usually respond within 24 hours (often faster).

For the fastest response, please contact us via Telegram or Instagram. 

We’re a small independent brand - feel free to reach out anytime. 🙂